Returns & Refunds

RETURNS

- Ordered product(s) can be returned within 14 calendar days of receiving them.

- Please note that earrings cannot be returned due to hygiene reasons.

- The return shipment must be initiated within the 14 calendar day timeframe.

- The returned product(s) must be new and not show any signs of wear, and they must have their original tags attached. For swimwear and underwear, hygiene labels must be in their original place.

- If a return contains products from more than one brand, each brand’s products are to be returned in separate parcels.

To initiate a return, please contact our customer support team at hello@seezona.com with the following information:

- Order ID

- Details of the product(s) you'd like to return

- Reason for return (Please choose one of the options below):

1. Too small

2. Too big

3. The item was not as expected

4. The quality was not as expected

5. The item does not match the description

6. Changed mind

7. Incorrect item received

8. Damaged or faulty item

9. Arrived late

10. Other (Please specify if possible)

RETURN FEE

- Seezona offers free returns, meaning no return fee will be applied.

EXCHANGES

- At this time, exchanges are not offered. The original order can be returned, and a new one placed if a different size or color is desired.

REFUNDS

- For returns, the original order value including shipping will be refunded, minus any taxes and duties paid.

- Any shipping fee paid is refunded if the order is returned.

- Taxes and duties associated with an order will not be refunded if the order is returned.

- Once a return has been processed and approved, a refund will be issued within 21 business days using the same payment method as used at the purchase.

- If an order has not been processed and is successfully canceled, a refund for the full order value will be provided.

- Once a cancellation has been confirmed, a refund will be issued within 21 business days using the same payment method as used at purchase.